Page 16 - North Haven Magazine Special Edition Issue 13 2020

Medicare Insurance Questions?

FRANK LANDINO

NEWNORM
The

efore getting into this “New Norm” the world is
Btalking about, I would like to take a moment to
thank all of the first responders, front line medical
personnel, and all of the medical clinicians who put
their own health at risk to help others. There are not
enough words to express the appreciation that we
have for you. The bravery and professionalism that
our amazing medical professionals have exhibited
has been a shining light during these dark times. I
would also like to thank our First Selectman, Mike
Freda for all his efforts during this pandemic. I
have found his weekly television appearance to be
informative and they have helped me keep a good
perspective of what is happening in our community.

Down, but not out! Our office stopped seeing
clients face to face prior to the mandate due to
our own abundance of caution. We took this very
seriously from the very beginning and followed
our own protocol of sanitizing and disinfecting. We book. Special thanks to the awesome educators
want to keep ourselves safe, but we want to keep at Clintonville Elementary School. Our office
our clients safe too…as we do not exist without has conducted phone appointments, facetime
our clients!! We have always been an open-door appointments, drove to client homes to drop off
business with an open-door policy, a pot of coffee paperwork, emailed and faxed to get the job done.
ready to share at all times and a “talk costs nothing”
motto. How did we adjust our long-standing What is our “new norm” going to look like for this
business model without a moment’s notice? We upcoming Medicare Season? It is too soon to tell
started creating our own “new norm” without even but be sure that we will be there for you and we
realizing it! will get the job done, just like we always have. We
will do it smartly, and safely, (maybe remotely or
We kept our phones on with someone ready to virtually) but I believe we will be enjoying a cup of
answer during business hours. We rotated staff coffee together again before you know it!
in the office to maintain a social distance. Those
who were not physically in the office worked from Stay safe! Be sure to call us if you need us.
home. This article was written from home, sitting We miss you!
next to my son who is “in class” on his chrome
Health Insurance Associates, LLP • 250 State St. • North Haven