Page 24 - North Haven Magazine Issue 33 Spring 2024

Medicare Insurance Questions?

FRANK LANDINO
Customer Serviceis our Priority!

hese days, good service seems to be getting harder and
Tharder to come by. If you have tried to call a customer
service department at most big companies today, more than
likely, you walk away frustrated and sometimes not even re-
solving your problem. The very first thing that tortures all
of us when calling a customer service center is the recording
that answers the call to explain what number or extension
to dial depending on who or what you are looking for. They
almost always start the recording with, “Your call is very im-
portant to us.” Really? Then why isn’t a human answering
the call?
Then, when you finally do get someone on the line, you Michele Denya Scott Thomas
hope that the person is conscientious enough and helps the
customer with their issue. Unfortunately, many custom- Agent Agent
er service representatives have little patience or empathy
with the customer. It’s almost as if they have a chip on their
shoulder. How dare you call them for help!

To all those customer service people who are doing their job
and are helpful, good for you, you are doing your job well.
After all, isn’t this what you were hired for? Businesses that
understand the value of good customer service experience
success.

Our company was formed on this belief and our customer
service team is always on top of its game. It starts with an-
swering the phones expediently and thoughtfully. “Thank
you for calling Health Insurance Associates and MedicareCT.
com, this is ………, how can I help you?” Answering with a
smile on your face and a happy tone in your voice is also
important. We want everyone to experience a pleasant in-
troduction.
Health Insurance Associates, LLP
Our staff always tries to be helpful and answer any ques-
tions, but when they can’t, they are resourceful and have 250 State St. UNIT F1 • North Haven

We do not offer every plan available in your area. Any information we provide is limited to those plans we do
offer in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options
MedicareCT.com is NOT ENDORSED BY or AFFILIATED WITH Medicare or any government program.

24 North Haven Magazine - Spring Issue 2024