Page 17 - North Haven Magazine Issue 17 Winter 2021

Medicare Insurance Questions?

203-239-4044

FRANK LANDINO NICK CASELLA
Never Lose Focus

n December 31, 2019, my wife and I were fortunate For our Medicare Insurance business, the "new norm"
Oenough to be celebrating New Year’s Eve in South has made us adjust the way we interact with our clients.
Beach, Miami, Florida, ringing in the New Year with my Since the Pandemic began, 99% of our client interac-
brother and sister-in-law while listening to the music of tion has been by phone or internet. Fortunately for us,
Pitbull. Thousands of people were huddled in Bayfront our average client has been with us 10 years or more
Park and celebrating together. While none of us could and trusts us to find the right products for them year af-
predict what the New Year would bring, we could not ter year, so phone meetings were never an issue. Most
have imagined what was to come. of our new clients are usually referred by their friends
and family and a certain amount of trust goes along with
So, as we begin a new year in 2021, still dealing with that. We intend on continuing this method of meeting
this Pandemic, we are just now starting to see the light with clients until it is safe for everyone concerned.
at the end of the tunnel. By that I mean that the vac-
cines are finally here and being administered. Thank Most importantly, however, is that we have not compro-
God for our healthcare workers and those on the front mised on the level of service and the extent of knowl-
lines who continue to care for us, but who can now edge that we offer all of our clients. There is no “new
do so with their safety intact because of the vaccines. norm” when it comes to our clients being the number
Thanks to the hundreds of scientists and researchers one reason we exist. We are dedicated to educating
who worked tirelessly to discover these vaccines. Pol- our clients and finding the best products for their Medi-
itics and main-stream media aside, there isn’t anything care Insurance needs.
“we the people” cannot accomplish when we put our
minds to it. The United States Marine Corps has a slogan, “Impro-
vise, Adapt, and Overcome”. We have done exactly that
So, what is this so-called “New Norm”? Certainly, the when it comes to our business and our clients related
wearing of masks is going to be something many of to this Pandemic. We never lost our focus, which is to
us continue to do even after this Pandemic is defeat- provide the highest level of service and products to our
ed. We have learned that wearing masks, washing our clients and to make a difference in our community, both
hands and disinfecting surface areas have greatly di- as a business and as individuals. We wish all of you
minished the flu or common cold. My wife and I like good health as we look forward to Spring 2021!
to travel and I used to comment on people who wore
masks in airports, thinking they were germaphobes. I
don’t think that way anymore!

Health Insurance Associates, LLP • 250 State St. • North Haven