Page 21 - North Haven Magazine Issue 20 Autumn 2021

n a recent survey of our Medicare Insurance simply had them stop by our office to sign any
Iclients, we learned that the vast majority, over necessary documents in a contactless manor.
97%, would prefer to continue doing business They were required to wear masks and were
by phone or electronic media this coming given free hand sanitizer. In short, we did
Medicare Annual Enrollment season (Oct. 15 – whatever was necessary to make the process
Dec. 7). simple.

Since March of 2020, as businesses were With the Medicare Annual Enrollment season
beginning to shut down due to the pandem- just around the corner, October 15th – Decem-
ic, our office erred on the side of caution and ber 7th, we are once again faced with a tough
made the decision to conduct all our business decision. Given the new Delta variant and new
by phone. As time went on and Covid-19 con- Covid cases on the rise, safety is a top prior-
tinued to spread, we were convinced we had ity. Our clients always come first, therefore,
made the right choice. We were able to keep we have opted to, once again, conduct much
everyone safe, all while providing the same of our business by phone or electronic media.
great service our clients are accustomed to. In Survey Says…our clients agree!
fact, we discovered that we could be just as,
if not more, efficient than we were before the
“New Norm”.

The latest advance technologies in our indus- Don't Wait
try allowed us to do so much more in less time.
While certain documents had to be mailed
(what we refer to as snail mail), most docu- Call Us Today
ments were exchanged via email or fax. The
availability of electronic signatures also had a
significant impact on the ease of processing 203-239-4044
applications.

For the few who either did not have comput- We are here to assist you!
ers or are not as proficient with technology,
we were still able to accommodate them. We

Health Insurance Associates, LLP • 250 State St. • North Haven